Overview
Malls benefit from ISO standards by improving operational efficiency, customer satisfaction, and sustainability. ISO 9001 (Quality Management) ensures consistent service quality, enhancing customer experiences and tenant satisfaction. ISO 14001 (Environmental Management) helps reduce energy consumption and waste, promoting eco-friendly practices. ISO 45001 (Occupational Health and Safety) ensures safe environments for employees, tenants, and visitors by minimizing risks. ISO 50001 (Energy Management) optimizes energy use, reducing operational costs and environmental impact. Additionally, ISO 22301 (Business Continuity Management) ensures preparedness for emergencies, maintaining smooth operations. These standards enable malls to align with global best practices, improve brand reputation, and attract stakeholders.
Packages
- ISO and API Consultancy/ Gap Assessment
- Documentation & Process Optimization
- Internal Audits & Readiness Review
- Certification Audit Assistance
Top malls in the Gulf and Middle East utilize ISO standards to improve service quality, sustainability, safety, and energy efficiency, benefiting both their customers and stakeholders.
- BurJuman Mall (UAE): Has implemented ISO 9001 (Quality Management), ISO 45001 and ISO 41001 ensuring consistent service quality and enhanced customer satisfaction in its retail and leisure offerings.
- The Dubai Mall (UAE): The Guest Services Department at The Dubai Mall has been awarded TISSE 2012, The International Standard for Service Excellence, and ISO 10002, which focuses on customer satisfaction and complaints handling.
- City Centre Deira, Mirdif, Me'aisem and Al Zahia: have achieved ISO 9001:2015 certification, demonstrating its commitment to quality management systems.
